FAQ's
How do I submit files for output to NEO Digital?
How do I calibrate my monitor?
Does NEO color correct my work?
Does NEO have ICC Color Profiles available to customers?
What is NEO’s standard turn around time?
What kind of paper does NEO Digital use?
Does NEO digital print from film or scan film?
How am I billed?
What is your remake policy?
How do you ship?

How do I submit files for output to NEO Digital?
There are several ways for you to submit files to NEO Digital for printing.

• You can sign up for a free FTP account by clicking here. This will allow us to provide you with a Direct FTP to NEO right on your desktop!
• Then utilizing a 3rd party FTP program to upload/download your files to/from us after we have established your FTP account in step one.
• For PC we recommend SmartFTP, AutoFTP and Cute FTP.
• For Apple we recommend Fetch and Transmit.
• From these programs you can enter the login and password you signed up with as well as the FTP hostname ftp.neoimaing.com.
• If you need assistance configuring your software please contact NEO for help.
• You may also connect to your FTP directory through Explorer on a PC.
• Simply type ftp.neoimaging.com in the URL bar and enter your login and password when prompted.
• Once connected to your directory you will find a NEO FTP program in your directory.
• Simply drag that file to your desktop
• When you want to upload files to NEO just drag them the desktop NEO icon.
• From there your files will be uploaded to us automatically. There are no browsing capabilities with this option for that, you’ll need a 3rd party FTP application
• NEO’s Remote Order Entry System, ROES, allows a new level of customization for the digital photographer.
• When using this program you will be able to order through templates, create your own crops and special effects as well as order all kinds of customizable options such as foil stamping.
• The price of your order is calculated as you put it together.
• When you have completed the order it is electronically transferred to NEO for immediate processing. (Internet connection required)
• You also have the option of burning the order to a CD for archiving or mailing/dropping off to NEO.
• Which brings us to our last option. You can burn your lab ready images to a CD or DVD and mail or drop off to NEO.

How do I calibrate my monitor?
To provide you with consistent quality and color balance, NEO has implemented a standardized color profile system utilizing Pantone industry standard color.

A simple procedure of calibration to ICC Specifications will reflect accurate color reproduction on all NEO printers. Simply, what you see on your screen is what you will receive with prints optimized by NEO with Kodak professional color imaging solutions. NEO offers three different Pantone calibration devices. Please inquire.

Does NEO color correct my work?
NEO Digital offers a 2 tier pricing structure. If you would like to get the lowest price in exchange for doing the color correction, density correction, image enhancement and cropping then Pro Digital pricing is for you. If you prefer to send us your file and have NEO Digital’s expert technicians provide you with the best possible printed image from your file then Pro Premier is the way to go.

Does NEO have ICC Color Profiles available to customers?
Yes, we do. In order to ensure consistent color we suggest that our ICC profiles be utilized in your color management workflow when sending files to NEO Digital for printing. They can be found here. We can also send you a target image and sample print to help you determine your color settings.

What is NEO’s standard turn around time?
Neo Digital prints and ships proofs within 24 hours. Enlargements are generally shipped within 1-2 days. Utilizing our ROES software will get your prints back to you in the quickest manner. Special services such as lacquer coating, texture spray, color correcting or foil stamping may require additional time based on production schedules. RUSH jobs may be accommodated based on production schedules, please contact NEO inquire.

What kind of paper does NEO Digital use?
We are proud to offer Kodak Supra Endura paper. We use Kodak Endura metallic for metallic prints. All banners and some posters are printed with the latest generation of Epson K3 Ultrachrome inks.

To order more than one size or multiple quantities of a file you may specify the quantity to print in the filename with _qty123. To get 3 copies of Bride.jpg, rename the file Bride_qty3.jpg. Do not name the file Bride.qty3.jpg, Bride_qt.3.jpg, Bride_qty_3.jpg, Qty3.jpg, or any other variation. As another example, to get 500 wallets from Michelle.tif, rename the file Michelle_qty500_2.5x3.5.tif. To order 500 wallets and one 8x10, the file name should read Michelle_qty500_2.5x3.5_qty1_8x10.tif. This is a down and dirty way to speed up the ordering process.

Does NEO digital print from film or scan film?
Yes, Please ship film for processing, scanning, or printing to:NEO Imaging15 South Market Street Troy OH 45373.

35mm, 120, 220, 4x5 and APS are acceptable.
$3.99 4x6 prints 12 expose processing included
$6.99 4x6 prints 24 expose processing included
$9.99 4x6 prints 36 expose processing included
4x6 reprint .49
3.5x5 reprint .39
5x7 2.95
8x10 5.95
11x14 $9.95
Burn scans to a CD 2$ per image plus an archival CD for $6.99 or a standard CD for $2.99

The submitting of any film or print to us for processing or any other purpose, constitutes and agreement by you that if any such film or print is damaged or lost by us it will be replaced with an equivalent amount of unexposed film and processing. Except for such replacement the handling of such film or prints by us is without warranty or liability, even though damage or loss is caused by negligence or other fault.

How am I billed?
In order to cut overhead and provide the best possible service to our customers, payment must be made before your work ships from our facility, unless an account has been set up. NEO Digital requires a valid credit card to be kept on file in all instances. If no credit card is on file, payment must be made prior to shipping.

What is your remake policy?
On our Tier 1 pricing, we do not offer free remakes. The files are submitted to us ready to print. We simply output them “AS IS”. Any issues with color, crop, quantity etc., are the responsibility of the photographer. On our tier 2 pricing we offer remakes at our discretion. We stand behind our work and if you are not satisfied we will do our best to correct the situation. If a box arrives to you damaged, please contact the carrier or NEO Digital so that we may contact the shipping company on your behalf.

How do you ship?
We primarily use UPS ground to ship. If you require faster service or a different carrier please notify us. We charge the exact shipping fee, plus $3 to help defray the cost of packaging materials. All orders totaling more than $300 pre tax ship via UPS ground for free.